Thank you for shopping at w92.watchhousesale.com. We value your business and want you to be completely satisfied with your purchase of premium men’s footwear from Chun Ho Limited. Please review our policies regarding shipping, returns, and refunds detailed below.

SHIPPING POLICY

Chun Ho Limited processes all orders within one to two business days after order confirmation. Shipping times vary depending on the destination and the shipping method selected at checkout. Once your order has been dispatched, you will receive a confirmation email containing tracking information.

All orders are shipped from our warehouse located at 3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan. Delivery dates provided at the time of purchase are estimates only. Chun Ho Limited is not responsible for delays caused by customs clearance, weather events, or carrier disruptions. Risk of loss and title for items purchased from Chun Ho Limited pass to you upon delivery to the carrier.

Customers are responsible for providing accurate shipping addresses. Chun Ho Limited is not liable for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.

14-DAY RETURN POLICY

Chun Ho Limited offers a 14-day return window for unworn men’s footwear. This period begins on the day you receive your order. To be eligible for a return, items must meet the following conditions:

1. Shoes must be unworn and in original condition

2. Shoes must be returned in the original shoebox

3. Original packaging including dust bags and tissue paper must be intact

4. All tags and labels must remain attached to the product

5. Proof of purchase or order number must accompany the return

Returns that do not meet these conditions will be rejected and sent back to the customer at the customer’s expense. Chun Ho Limited reserves the right to refuse any return that shows signs of wear or does not comply with this policy.

RETURN SHIPPING COSTS

Customers are responsible for paying all return shipping costs. Shipping costs for returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to an error on the part of Chun Ho Limited.

Chun Ho Limited recommends using a trackable shipping service for returns. Chun Ho Limited is not responsible for items lost or damaged during return transit. Return shipping costs vary based on the carrier selected and the destination.

RETURN INSTRUCTIONS

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] within 14 days of receiving your order. Include your order number and the reason for return.

2. Our team will respond within one business day with return authorization confirmation.

3. Package the shoes securely in the original shoebox with all original packaging materials.

4. Place the original shoebox inside a protective outer shipping box. Do not use the original shoebox as the external shipping container as damage to the shoebox may void your return eligibility.

5. Ship the return package to the following address:

Chun Ho Limited Returns Department
3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan

6. Include your order number inside the package and on the exterior of the shipping box.

7. Retain your shipping receipt and tracking number until your return is processed.

REFUND PROCESS

Once your return is received at 3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan, please allow up to seven business days for inspection. Our team will verify that the returned item meets all conditions outlined in this policy.

After inspection approval, your refund will be processed. The minimum time for refund processing is 14 days from the date we receive your return. This processing period is required for quality assurance verification and transaction reconciliation.

Refunds are issued to the original payment method used at the time of purchase. The time required for the refund to appear in your account depends on your financial institution.

PAYPAL REFUNDS

For orders paid through PayPal, the minimum refund processing time is 14 days from receipt of returned merchandise. PayPal requires verification of the return before funds are released.

In certain jurisdictions, local laws mandate specific refund timeframes. For customers in regions where PayPal operates, local consumer protection laws may require refund completion within 30 days. Chun Ho Limited complies with all applicable legal requirements in the jurisdictions where we operate. Customers in these regions will receive their PayPal refunds within the legally mandated 30-day period.

NON-RETURNABLE ITEMS

Final sale items, gift cards, and items purchased through promotional offers marked as non-returnable cannot be returned or refunded. Items damaged due to customer wear and tear are not eligible for return.

EXCHANGES

Chun Ho Limited does not process direct exchanges. To receive a different size or style, please return the original item following the return policy and procedure above. After your return is processed, place a new order for the desired item at w92.watchhousesale.com.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged during shipping or if Chun Ho Limited ships an incorrect item, contact us immediately at [email protected]. Claims for damaged or incorrect items must be submitted within 48 hours of delivery. Chun Ho Limited will provide instructions for return and waive return shipping costs for verified errors on our part.

CONTACT INFORMATION

For questions regarding this Shipping & Returns policy, contact Chun Ho Limited at:

Email: [email protected]
Phone: +852 5377 1146
Address: 3/F, Hung Hom Square, 37 Ma Tau Wai Road, To Kwa Wan

Chun Ho Limited reserves the right to update or modify this Shipping & Returns policy at any time without prior notice. The most current version of this policy governs all shipments and returns processed by Chun Ho Limited.